Privacy Policy

---

Your privacy is important to us. This Privacy Notice explains what personal data we collect from you and how we use it.

Important Information: Ne Plus Ultra Limited (“NP Ultra”) is a company registered in England under company number 06610930. Our registered office is 9 Mill Lane, Boston, PE220JE.

For the purposes of data protection laws, we will be the data controller for certain personal data collected from you in the circumstances described below, and our Data Protection Officer can be contacted at privacy@npultra.co.uk, or on 0208 133 3540.

The type of personal information we collect

NP Ultra collects data to operate effectively and provide you the best experiences with our products. You provide some of this data directly when interacting with us, such as when you subscribe to our Newsletter, or contact us for more information or with a query. We get some of it by recording how you interact with our products by, for example, using technologies like cookies.

You have control over what data we collect. When asked to provide personal data, you may decline. However, if you choose not to provide data that is necessary to provide goods or services, we may not be able to provide those goods or services.

The type and amount of data we collect varies according to your relationship with us, but may include some of the items below:

• Name and contact data. We collect your first and last name, email address, postal address, phone number and other similar contact data such as delivery address. In most cases, this will be your business contact data.
• Feedback about our products and services. We may send you surveys to establish your satisfaction level with the service provided. 
• Your interactions with us. We collect the content of messages, e-mails, letters or phone calls you send us, such as feedback and product reviews you write, or questions and information you provide for customer support. 

How we get the personal information and why we have it

We use the information that you have given in order to conduct business with you. Depending on your relationship with us, this may include sales, business improvement, marketing and communication activities, as well as essential business operations.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Because you have agreed. Where appropriate, we collect information about you with your consent. This is the case, for instance, when you fill in paper or online forms and choose to provide us with your information.
• Because we need it to execute or take steps to enter into a contract with you. If you are one of our customers, we collect or use your personal data because it is necessary for the performance of a contract you are a party to, for instance to deliver goods you have ordered. We may also collect your information because you requested us to take steps prior to entering into a contract with us, for instance when you ask us to give you a quote.
• Because it is in our legitimate interest. We also sometimes process your information in pursuit of our legitimate interests to:
  • carry out direct marketing activities and send you communications in that regard;
  • improve our business and operate it efficiently;
  • prevent fraud; and
  • ensure general safety and security.
• Because we need it to comply with the law. In some very rare cases, we will need to retain your information because we are compelled to do so by law.

When we process your information on that basis, we always make sure that we balance our interest in having the information with your rights and reasonable expectations.

How we store your personal information

We apply technical and organisational security measures to protect your information and protect it from accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. The security measures we apply vary depending on the type of data at stake, the reasons why we hold it and any specific risks.

The effectiveness of our security controls are assessed and verified periodically. We require all our staff and any third parties who carry out work on our behalf to comply with our security policies and appropriate compliance standards.

Your data protection rights

Under data protection law, you have rights including:

• ·  Your right of access - You have the right to ask us for copies of your personal information. 
• ·  Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
• ·  Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
• ·  Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
• ·  Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• ·  Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at privacy@npultra.co.uk, or on 02081333540 if you wish to make a request.

Changes to this Policy

This Policy was last updated on 23-Aug-2022. If we change our Privacy Notice, we will update the changes on this website. We may also place notices on other pages of the website so you may check our current policy at any time.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@npultra.co.uk, or on 0208 133 3540

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:  

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk